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The Help Desk Toolkit

The Help Desk Toolkit

Description | Screenshot | Comments (0) | Download

View screenshot of The Help Desk ToolkitThe Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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Version: 2.5
Released: Jun, 20 2006
License: Shareware, $199.00
Expires: Never Expires

File size: 4,386 K
Platforms: Windows XP/ME/NT/2000/98/95/3.X/CE; Macintosh; Macintosh 68k; Linux; DOS; Palm OS; Other OS
Downloads: 27

The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.

Homepage:
http://www.helpdesksurvival.com

The Help Desk Toolkit page at FreewareSeek

Developer: Ovitz Taylor Gates

More software from Ovitz Taylor Gates:
The ASP Toolkit The ASP Toolkit


The Asset Management Toolkit The Asset Management Toolkit


The CRM Toolkit The CRM Toolkit


The Data Warehousing Toolkit The Data Warehousing Toolkit


The Project Management Toolkit The Project Management Toolkit

The Six Sigma Toolkit The Six Sigma Toolkit

The WIMAX Toolkit The WIMAX Toolkit

The Wireless Toolkit The Wireless Toolkit




Ovitz Taylor Gates page at FreewareSeek


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