For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the program are the follows (Step 1) Define your Technicians, Customers and Contracts. Define as a technician any person in your company that is capable of dealing with customers problems. (Step 2) Setup your Help Desk Knowledge Base. Information is power. Dont let this power stay only into your head. Multiply it by sharing it with others. How? Write down all of your technical knowledge. (Step 3) Start Receiving Customer Requests. Start up your engine! Receive calls from your customers. Check immediately the status of your customer. Is he in a contract? (Step 4) Put Customer Requests and Technicians on Scheduler. See your schedule in a time table. See all of your appointments (strictly technical or of any other nature). Examine the schedule totally or separately for any of your technicians. (Step 5) Complete the Customer Requests. Now that everything is put on schedule, all that has to be done is to give each of your technicians his daily schedule. By the end of the day, set all of the completed requests as completed to your books.
AuctionTimeWatch AuctionTimeWatch - manage online auctions easily. Retrieve auctions status automatically and watch it in one convenient list. Add auctions directly from your browser, get reminded when auctions are about to end, display time left countdown and more.
Task Manager Office management and employees follow up can be frustrating in a busy work environment. Having emails back and forth between staff members does not always guarantee proper communication especiallywhen the mail servers are down.
Excel Sort & Filter List Software This software offers a solution to users who want to organize rows based on cell content in MS Excel. Filter a column to delete all entries specified. Sort a column to alphanumerically arrange rows.
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Excel Absolute Relative Reference Change Software Change formula references from absolute (with '$') to relative (without '$') or relative to absolute in MS Excel. Changes can be applied to a block of cells, entire sheets or entire files. Excel 2000 or higher required.
Version: 1.00 Released: Mar, 16 2006 License: Shareware, $99.00 Expires: Expires after 100 Days
File size: 9,478 K Platforms: Windows XP/ME/NT/2000/98 Downloads: 4
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling.