ManageEngine ServiceDesk Plus is a free web based, easy to use help desk software with integrated project Management and asset management. It has an ITIL ready version with incident, problem, change, CMDB and service catalog included.
By integrating ticketing, project management, automated asset tracking, purchasing, contract management and knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to automate complete ITSM processes, improve productivity of your IT Service team and keep your end-users happy. Other notable features are AD integration to import users, technician availability chart, scheduler, single sign-on, software license management, user satisfaction surveys, templates, multi-site support, automated password reset, customizable workflows, automations and advanced analytics.
With voice-driven iPhone app and android app, access your help desk from anywhere, anytime on the go. ServiceDesk Plus offers flexible integration for desktop management, application management, network monitoring, live chat, API, mobile & PDA and remote control.
Help desk module of ServiceDesk Plus is free forever for unlimited number of technicians / users / tickets. Incident management, Problem management, Change management, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.
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